Ask your question, we're here to help
Frequently asked questions
Neolegal's lawyers are all members in good standing of the Quebec Bar. They are chosen on their ability to provide the best advice quickly and easily. Neolegal employs its own lawyers internally and does not use outside counsel.
Once you have made the payment, you will receive your credentials by e-mail to access your virtual legal portal. The virtual legal portal allows you to communicate with your lawyer and to transmit or receive information and documents useful to your file. A customer service agent will be at your disposal to answer your questions throughout the process with Neolegal.
Neolegal is committed to providing you with fast and efficient quality service. Nevertheless, if you realize after your purchase that this product does not suit you, you will be fully refunded or we will offer a more suitable product. This guarantee does not include services already rendered by our lawyers.
As a customer with Neolegal, all information and communications with Neolegal are covered by attorney–client privilege. It is the obligation of a professional to not share the confidential information entrusted to him or her by a client.
Consulting a criminal lawyer may be relevant in several cases, For example:
• If you are arrested by an agent and have received a summon (an order to be present in court).
• If you face justice for the first time and do not know what to do. (first offense).
• If you want to inform yourself about the legality of the actions you are about to take.
• If you want to know the possible consequences of your actions or the criminal charges you are facing.
• If you are the victim and there is no conflict of interest, we will be able to guide you (e.g., if you have filed a complaint and want information).
Here are some tips to get the most out of your consultation with your lawyer:
- Have a goal in mind:
To have accurate legal advice for your situation and a service that meets your expectations, it is better to determine in advance the reason for your consultation. Do you want to sue someone? Do you need legal advice before buying real estate or other property? Are you looking for different solutions to a specific problem? Whatever the reason for your call, having a goal in mind will help you get a more comprehensive answer to your legal questions.
- Prepare your questions:
It is advisable to prepare a list of questions to ensure you do not forget to discuss an important point during your consultation.
- Gather all relevant documents:
Before deciding on your case, a lawyer may need to know important information related to your situation. It will allow them to have a complete vision of the facts and thus give you a more precise answer. It is also important to not hide information from your lawyer, even if you believe it is compromising. Know that your lawyer is not there to judge you and that all your exchanges are protected by attorney-client privilege.
Usually your lawyer will ask you to tell them your situation or your expectations for this consultation. This will allow them to identify your needs and to answer precisely. It may also be that he or she asks you several questions that may seem like minor details, but that will help better determine the legal remedies available to you. As well, if you have exceeded a limitation period, or the limit of compensation that you can ask to an opposing party, if this is the reason for your consultation. In any case, your Neolegal lawyer will try to give you a complete answer supported by the right articles of law specific to your situation.
After the phone conversation with your criminal lawyer, you can mandate Neolegal to represent you in court. Do not hesitate to contact our customer service to know our rates for the appearance (first court date) and pro forma dates.
- Be advised that the trial and the travel expenses fees are not included in the package and will depend on your localisation and the complexity of your criminal case.
Talk to one of our customer service representatives
+1 (855) 996-9695
We are available from Monday to Friday from 9:00 am to 5:00 pm
The entire Neolegal team is located in Quebec.
Talk to a lawyer immediately
Not sure what steps you need to take, or do you need immediate assistance?