Ask your question, we're here to help
Frequently asked questions
Neolegal's lawyers are all members in good standing of the Quebec Bar. They are chosen on their ability to provide the best advice quickly and easily. Neolegal employs its own lawyers internally and does not use outside counsel.
Once you have made the payment, you will receive your credentials by e-mail to access your virtual legal portal. The virtual legal portal allows you to communicate with your lawyer and to transmit or receive information and documents useful to your file. A customer service agent will be at your disposal to answer your questions throughout the process with Neolegal.
Neolegal is committed to providing you with fast and efficient quality service. Nevertheless, if you realize after your purchase that this product does not suit you, you will be fully refunded or we will offer a more suitable product. This guarantee does not include services already rendered by our lawyers.
As a customer with Neolegal, all information and communications with Neolegal are covered by attorney–client privilege. It is the obligation of a professional to not share the confidential information entrusted to him or her by a client.
Your opposing party will have a pre-set deadline, as defined in the demand letter, to respond to your request. They can either agree to do what you ask, contact you to negotiate, refuse your request, or in some cases, ignore it. Do not worry, as several options are available for you in this case. Do not hesitate to contact Neolegal to discuss them.
Yes, of course! You can choose the option of sending by registered letter when making your purchase, or you can speak to your lawyer if you prefer to have the demand letter delivered by a bailiff. The fee for bailiff services will depend on the location of your opposing party.
A bailiff is a ministerial officer responsible for serving letters, court decisions, or extrajudicial documents. Sending a demand letter with a bailiff may increase credibility to your request.
Talk to one of our customer service representatives
+1 (855) 996-9695
We are available from Monday to Friday from 9:00 am to 5:00 pm
The entire Neolegal team is located in Quebec.
Talk to a lawyer immediately
Not sure what steps you need to take, or do you need immediate assistance?