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Frequently asked questions
Neolegal's lawyers are all members in good standing of the bar association of quebec. They are chosen on their ability to provide the best advice quickly and easily. Neolegal employs its own lawyers internally and does not use outside counsel.
Once you have made the payment, you will receive your credentials by e-mail to access your virtual legal portal. The virtual legal portal allows you to communicate with your lawyer and to transmit or receive information and documents useful to your file. A customer service agent will be at your disposal to answer your questions throughout the process with Neolegal.
Neolegal is committed to providing you with fast and efficient quality service. But, if you realize after your purchase that this product does not suit you, you will be fully refunded or we will offer a more suitable product. This guarantee does not include services already rendered by our lawyers.
As a customer with neolegal, all information and communications with neolegal are covered by attorney–client privilege. It is the obligation of a professional not to share the confidential information entrusted to him by a client.
Your opposing party will have a pre-set deadline in the Demand Letter to respond to your request. They can either agree to do what you ask, contact you to negotiate, refuse your request, or in some cases ignore it. But do not worry, several options are available to you in this case, do not hesitate to contact neolegal to discuss them.
Yes of course ! you can choose the option of sending by registered letter when making your purchase, or you can speak to your lawyer if you want to have the Demand Letter delivered by a bailiff. The fee for bailiff service will depend on the location of your opposing party.
A bailiff is a ministerial officer responsible for serving the documents, court decisions or extrajudicial documents. Sending a Demand Letter with a bailiff may increase credibility to your request.
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The entire Neolegal team is located in Quebec.
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