Ask your question, we're here to help
Frequently asked questions
Neolegal's lawyers are all members in good standing of the bar association of quebec. they are chosen on their ability to provide the best advice quickly and easily. Neolegal employs its own lawyers internally and does not use outside counsel.
Once you have made the payment, you will receive your credentials by e-mail to access your virtual legal portal. The virtual legal portal allows you to communicate with your lawyer and to transmit or receive information and documents useful to your file. A customer service agent will be at your disposal to answer your questions throughout the process with Neolegal.
Neolegal is committed to providing you with fast and efficient quality service. but, if you realize after your purchase that this product does not suit you, you will be fully refunded or we will offer a more suitable product. this guarantee does not include services already rendered by our lawyers.
As a customer with neolegal, all information and communications with neolegal are covered by attorney–client privilege. It is the obligation of a professional not to share the confidential information entrusted to him by a client.
A Demand Letter is usually sent when a person (physical or moral) reproaches something to an opposing party. The Demand Letter is used in many different cases ranging from a simple dispute with a neighbor to a history of harassment. Note that you can also receive a Demand Letter if you have sold a property to a party who discovers a hidden defect. In this case the Demand Letter will also include a notice of denunciation.
Several people think that receiving a Demand Letter involves a lawsuit. No, it simply means that a person or entity is putting you in abode. In the letter, this part informs you in an official way of what it reproaches you and what it expects of you to solve the problem. Although the Demand Letter is not mandatory in many cases, it may be used as evidence during a trial that the other party has informed you of the dispute before commencing legal proceedings. So it is important to take it seriously in case you get one.
The Demand Letter may be the first step before a person decides to sue you but in itself is not a legal proceeding and therefore does not mean that you are being sued in court.
Whether the Demand Letter is justified or not, it is best to remain calm and not contact the sender in anger because it could make your case worse. Instead, read the letter and the facts presented. In any case (if you agree to do what he / she asks for, negotiate, or refuse its clauses), we advise you to follow up the Demand Letter in writing and send it to the other party through a registered letter to keep a proof of all your exchanges. We also advise you to consult a lawyer to read the Demand Letter you received and to write your reply especially if you intend to dispute it.
It will depend on your response to their Demand Letter (if you accepted their request, made a counter-offer, or refused any agreement). At this point, she may decide to end the conflict or open a case with the Small Claims Court. But do not worry, several options are available to you in any case, do not hesitate to contact neolegal to discuss them.
Yes of course ! you can choose the option of sending by registered letter when making your purchase, or you can speak to one of your lawyer if you want to have the Demand Letter delivered by a bailiff. the fee for bailiff service will depend on the location of your opposing party.
A bailiff is a ministerial officer responsible for serving the documents, court decisions or extrajudicial documents. Sending a Demand Letter with a bailiff may increase credibility to your request.
Talk to one of our customer service representatives
+1 (855) 996-9695
We are available from Monday to Friday from 9:00 am to 5:00 pm
The entire Neolegal team is located in Quebec.
Talk to a lawyer immediately
Not sure what steps you need to take, or do you need immediate assistance?