Neolegal Inc. website www.neolegal.ca (the « Website »), which mostly provides, but is not limited to articles, publications, videos, information, data and other documentation (the « Content »). The Website is put at your disposal provided you comply with these terms and conditions of use (« Terms and Conditions »). By accessing or using the Website, you agree to be bound by these Terms and Conditions.
1. Modifications to the Terms and Conditions : Neolegal Inc. can modify the Website and its content and/or services described on the Website at any time.
2. Absence of legal notice : The content provided on the Website is exclusively for general information purposes. It does not give legal advice or notice of any nature whatsoever and may not be used for commercial or professional purposes. No one should choose to act or not to act solely based on the content of this Website, without having initially sought legal advice or some other professional. The content of the Website is made available as a service only.
3. No lawyer-client relationship : No lawyer-client, consultant, fiduciary or other relationship, is established when you access or use the Website in whatever way, with the exception of any activity related to the purchase of a service by means of the virtual legal portal.
4. Refund policy : If we realize after your purchase that the product is not adapted to your initial needs, we will offer you a more suitable product.
5. Website : Neolegal Inc. does not guarantee the quality, accuracy or completeness of the Website content. The information is provided "such as what ', without warranty or condition of any kind. This Website may contain inaccuracies or typographical errors. In no case shall Neolegal Inc. be held responsible for damages, regardless of their nature, including and not limited to special, indirect or consequential, damages arising out of or in relation to the use or the interpretation of the content available on the Website.
6. Virus : You agree to perform any download of the content at your own risk. Neolegal Inc. does not guarantee that the Website or its content are compatible with your systems or that the Website or its contents contain no viruses, worms, Trojan horses or harmful devices or some other code containing destructive properties. You are responsible for taking precautions to protect the security and integrity of your computer system.
7. Electronic communications : Neolegal Inc. can communicate with you or other people to mainly provide documents using various forms of electronic communications, including but not limited to e-mail. You can also correspond with Neolegal Inc. or send documents by electronic means. These electronic communications may contain confidential or privileged information, unless you ask not to send these data electronically. It is possible that electronic communications are intercepted or blurred by third parties or they may contain computer viruses.
8. Indemnity : You agree to defend and protect Neolegal Inc., its subsidiaries and affiliates, and their officers, agents, partners and employees, against any loss, liability, claim, or demand, including reasonable attorney fees, by reason or due to poor use of the Website.
9. Ownership : The Website and its contents are the exclusive property of Neolegal Inc. and/or its licensors. You agree not to reproduce, duplicate, copy, sell, resell or exploit for commercial purposes, in whole or in part, the Website or the content other than what is expressly authorized by Neolegal Inc. in writing. You acknowledge and agree that all rights, title and interests present on the Website and its contents are the exclusive property of Neolegal Inc. The unauthorized use, without limitation, of the brand, the logo or the services of Neolegal Inc. is prohibited and may be a violation of federal and provincial laws on the protection of marks.
10. Applicable law : These terms and conditions are governed by the laws of the province of Quebec and the laws applicable to the Canada and these same laws are applicable to the use of the Website and/or the content, and regardless of your place of domicile, residence or physical location when connecting to the Website. The Website and its content are intended for use in the territories where they can legally be offered to this end.
Neolegal Inc. policy on the protection of personal information. Download [PDF]
All information, content and material, available on this Website, in any form whatsoever, are given for information purposes only. They do not represent the opinions, professional, legal, or accounting advice. They should not, in any case, be considered a substitute for the advice or services of a notary or lawyer. You should not base your intention to take or not to take measures that are needed or not based on the information, content or material hosted on this Website. Never disregard professional legal advice or delay seeking legal advice because of something you have read on this Website. Contact our Neolegal Inc. team for advice on your legal issues. Any information contained on this Website may be subject to change and this without prior notice.
Service and Refund Policy
Please note that if you wish to cancel your appointment, you must notify us a minimum of 72 hours in advance. If not, you will be required to pay the value of the consultation, which varies according to the type of package, in order to continue the case. For other modifications 72 hours before or during the process, administrative fees will apply. The applicable fee will vary depending on the progress of your file. If you miss a call from your lawyer, you will have up to 15 minutes to call back. If you surpass this period, fees apply. In its desire to make legal services more accessible through its website, Neolegal Inc. is committed to completing requests and providing services as quickly as possible in order to satisfy its customers. If additional information is required to complete the service, Neolegal Inc. will request it through the customer portal. Thereafter, a telephone appointment with the lawyer for the consultation will be fixed.
In its desire to make legal services more accessible through its website, Neolegal Inc. is committed to complete applications and deliver services ordered as quickly as possible to satisfy its customers. For this, Neolegal Inc. will treat its customers’ service orders made on the website web neolegal.ca as soon as possible, following receipt of the request.If additional information is required to enable the service to be delivered, Neolegal Inc. will request it from the customer within working days of receipt of the online application. For services requiring a customized consultation with a lawyer of Neolegal Inc., any consultation will be scheduled at the chosen time of receipt of request by the customer, unless delays on its part. Please note that for any change or cancellation of an appointment, you must notify Neolegal, by telephone or through this portal, a minimum of 72 hours in advance, otherwise the consultation fee is non-refundable.
Cancellation and Refund Policy
The cancellation and refund policy for Bronze/Silver/Gold/Platinum. Download [PDF]
Frequently asked questions
Neolegal is the future of legal services. Neolegal was founded based on the fact that access to justice was too expensive, too long and too complicated. Our ambition is to find solutions to these problems through technology, legal processes and a new concept of the legal profession
You can contact Neolegal through several ways, either via our web platform, by chat or by phone.
It is very easy to become a Neolegal customer. Simply select one of our services that meets your needs and fill out a simple form online. Alternatively, you can contact us in order to have assistance in the opening of your account. Neolegal is designed to make your life simpler.
The idea of creating a web platform in the legal field germinated a few years ago in the minds of the co-founders of Neolegal. After a successful meeting in 2016, the site was opened in May 2017.
Neolegal lawyers are all members in good standing with the Quebec Bar. They are selected on their ability to quickly and simply deliver the best advice possible.
Neolegal offers its services to any individual or company in Quebec in need of legal counsel within the Province of Quebec. In fact, our Web platform ensures that you will be assisted, effectively, by internet or phone wherever you are located.
Neolegal accompanies you wherever you are and everything is done online or by phone. No need to schedule meetings at our offices and miss time at your work or at home. Our service support is done effectively and with ease via our web platform and telephone.
Once the payment has been made, you will receive the information to access your virtual legal portal by e-mail. The virtual legal portal allows you to communicate with our team and to transmit or receive information and documents useful to your file. Customer service will be at your disposal to answer your questions throughout the process with Neolegal.
No. Before Small Claims Court, the parties must represent themselves. With very few exceptions, no lawyer can represent you at the trial. Regarding the Court of Quebec, our packages include support throughout the judicial process but not the presence before the Court.
We offer effective services via an intuitive web platform developed for this purpose. Our team supports the legal elements and advises clients in a simple, fast and economical way. Neolegal's mission is to make justice more accessible. Our rates remain affordable for all, regardless of the complexity of the case.